How long does it take to ship my order?
Every item is made and thoroughly checked for quality and since we are a small business, processing can take time. There's never a guarantee that we can get your order out by a specific time but we do our best to get everything processed and shipped within 10 business days.
Once orders have been processed, customers will receive an email confirming shipment and a tracking number via United States Postal Service.
Where is my Preorder?
Preorders have a longer wait time to ship. It can take up to 4 weeks to process your order. That is why they're typically discounted from the normal price.
Do you ship internationally?
Simply put, Yes!!!
There is a greater risk when shipping internationally due to customs rules in different countries. Packages shipped, whether in the US or internationally can never be guaranteed. Once the package is out of our hands and in the hands of the USPS we have no control or say in how it will arrive to you.
How much is shipping?
Shipping costs vary by weight of package and distance per USPS policies. There may be additional fees depending on the laws of the country of destination. But typically USA shipping is under $5 and International is $15 unless you order a lot of stuff.
Do you offer Free Shipping?
Yes! USA orders over $10 and international orders over $150 ship free of charge. **Exceptions on GWPL Banners.
What is the return/exchange policy?
Items must be in NEW and unused condition, as determined by GWPL.
Please click the link below, download and print the document and fill in as requested. Enclose the return document with your return.
Returns or Exchanges click HERE
Exchanges will be shipped at your costs. Original shipping costs WILL NOT be refunded.
*Any order, domestic or international, that is returned back to us for either having an insufficient address, wrong address, unclaimed, etc., the customer will have to pay for reshipment of the package. We do not cover/reimburse for shipping costs in regards to a return/exchange.
Sales are final on discounted items and cannot be returned.
What happens if I don't receive my package?
If the package was sent to the address that the customer provided and was not delivered it is not the responsibility of the sender to correct the matter. We will not refund your purchase.
If the package gets returned we will send you an email and handle it on a case by case basis.
Every item is measured by hand. Please see the size charts on each of the individual items prior to purchasing to ensure you are choosing the right size. Please note that each item is measured flat- not on a model. Therefore, the measurements do not take in to consideration that the garment stretch. We suggest you compare the size chart measurements to your favorite pieces in our own collection as opposed to measuring your body.
If you have any additional questions, concerns or just to say hi email info(at)girlswhopowerlift.com